Your outdoor area is more than simply a backyard; it`s a part of your house and a place where you may make priceless memories. Decorating with a pergola is the perfect starting point to elevate your outdoor living experience and create an inviting oasis.
Pergola is as expected. Easy to assemble , took me an afternoon alone. Looks good and does the part. My only concern will be wind. Louvers are single leaf and might bend with very strong winds. Only time will tell. But for the price can’t beat it.
Ordered directly from website. Shipping came via Yellow Freight. Tracking was perfect. Delivery date on time. Three large boxes packed on pallet. Delivery was perfect. All parts were packaged for perfect shipment. No damage. Instructions clear. Engineering and quality is outstanding. With help from a friend assembly was easy and all parts aligned with no problems. Beautifully engineered, shipped, and easy instructions for assembly. Power coat finish top quality! We could not be happier This is a very high quality item for the cost. You will not go wrong ordering it! Thank you for a beautiful addition to our home.
Return & Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Condition1
We will be responsible for the return postage fees and replacement fees.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we will help you within 24 hours. In such cases, the shipping fee will be borne by us.Condition2
The customer is responsible for return postage fees and replacement postage fees.
1. If the customer regrets after purchasing the product, please contact us to cancel the order within 12 hours of purchase, you are not responsible for any charges if your order is not shipped. If the order has been sent and shipping costs have been incurred, the customer will bear the cost of the return.
2. If the customer regrets after receiving the product, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will only need to pay the return shipping fees.Condition3
Non-Refundable ItemsIf your item does not have any quality problems but the packaging has been opened or has been used, this situation does not support returns.Return/Refund Procedure
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org，we will reply within 24 hours.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.