Completely Water Sealwhen the louvers are fully closed
Integrated Drainage System will drain the rainwater away
Louvered roof design allow custom shade space
Do not allow snow to accumulate on the louver roof. Open the louvers when it's heavily snowy. In case of high winds or other extreme weather conditions, open the louvers and raise or remove any shade screen accessories that have been installed to avoid potential damage to your pergola.
In a world where technology often pulls us indoors, the pergola beckons us outside, encouraging us to rediscover the joy of outdoor living. It serves as a gentle reminder to cherish the simple pleasures of sunshine, fresh air, and the rustling of leaves. Embrace the allure of pergolas and let your outdoor space transcend to a realm of elegance and comfort.
Love our pergola, a little time consuming to track the arrival date, had to make some phone calls to get an arrival date. packaging was great and arrived in good shape. we did initially installed the 10 ft. sides upside down, not realizing they could slide in both directions. when louvers did not shut correctly, we realized then. not too hard to fix. we are very happy with it and expect to enjoy hot summers under it.
My wife and I love the pergola and the flexibility that the adjustable louvers have -- it's definitely a conversation starter when someone comes over and sees a pergola they've never seen before! The process wasn't bad - we ordered online and it came two weeks later. The shipping number we received initially was not the shipping number for DHL like the Shop website had told us, so when I called/emailed them they were able to track it down and give me the proper website to track. The delivery scheduling and delivery itself were great. The only thing I removed one star for was not having all of the proper items in the box on the first try. The four legs are comprised of 4x part A, but instead we received 3x part A and 1x part A1, which didn't have the necessary component to attach the crossbeams. So after confirming with customer service we were shipped the wrong part, they shipped a replacement part and it arrived in another two weeks. Only a minor inconvenience and the customer support handled it well and even responded to me with my second tracking number late at night.
Overall it was a good experience and I plan on getting some accessories in due time.
So far, we love it! They communicated very well when I was concerned about when and how that the item would be delivered. Once it arrived, make no mistake, this is a massive unit. The overall shipment weighed 600 pounds. But don’t let that deter you, because this is a well-built Pergola. We had a pergola that was made of metal. That was not the size. It was picked up in a storm and launched through our vinyl fence and into our neighbors yard. So we decided to go with something like this. We are glad we did. I was worried about assembly. Two people can do it with a little muscle, but four people can make it go up much much faster. The instructions are very clear and straightforward. When you put it together, you know you were putting it together correctly and every time that you put in a screw, you know that it’s not coming out! It is a great build and a great design and we feel that we’re going to love it for a very long time.
Return & Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Condition1
We will be responsible for the return postage fees and replacement fees.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we will help you within 24 hours. In such cases, the shipping fee will be borne by us.Condition2
The customer is responsible for return postage fees and replacement postage fees.
1. If the customer regrets after purchasing the product, please contact us to cancel the order within 12 hours of purchase, you are not responsible for any charges if your order is not shipped. If the order has been sent and shipping costs have been incurred, the customer will bear the cost of the return.
2. If the customer regrets after receiving the product, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will only need to pay the return shipping fees.Condition3
Non-Refundable ItemsIf your item does not have any quality problems but the packaging has been opened or has been used, this situation does not support returns.Return/Refund Procedure
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org，we will reply within 24 hours.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.