Gardesol Outdoor Louvered Pergola Sun Shade Aluminum Pergola(Charcoal Black)-10'x13'

Love our pergola, a little time consuming to track the arrival date, had to make some phone calls to get an arrival date. packaging was great and arrived in good shape. we did initially installed the 10 ft. sides upside down, not realizing they could slide in both directions. when louvers did not shut correctly, we realized then. not too hard to fix. we are very happy with it and expect to enjoy hot summers under it.

My wife and I love the pergola and the flexibility that the adjustable louvers have -- it's definitely a conversation starter when someone comes over and sees a pergola they've never seen before! The process wasn't bad - we ordered online and it came two weeks later. The shipping number we received initially was not the shipping number for DHL like the Shop website had told us, so when I called/emailed them they were able to track it down and give me the proper website to track. The delivery scheduling and delivery itself were great. The only thing I removed one star for was not having all of the proper items in the box on the first try. The four legs are comprised of 4x part A, but instead we received 3x part A and 1x part A1, which didn't have the necessary component to attach the crossbeams. So after confirming with customer service we were shipped the wrong part, they shipped a replacement part and it arrived in another two weeks. Only a minor inconvenience and the customer support handled it well and even responded to me with my second tracking number late at night.
Overall it was a good experience and I plan on getting some accessories in due time.

So far, we love it! They communicated very well when I was concerned about when and how that the item would be delivered. Once it arrived, make no mistake, this is a massive unit. The overall shipment weighed 600 pounds. But don’t let that deter you, because this is a well-built Pergola. We had a pergola that was made of metal. That was not the size. It was picked up in a storm and launched through our vinyl fence and into our neighbors yard. So we decided to go with something like this. We are glad we did. I was worried about assembly. Two people can do it with a little muscle, but four people can make it go up much much faster. The instructions are very clear and straightforward. When you put it together, you know you were putting it together correctly and every time that you put in a screw, you know that it’s not coming out! It is a great build and a great design and we feel that we’re going to love it for a very long time.